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Conflict Management in Nursing

Oct 01, 2024

Type of Conflict

The described situation exemplifies an interprofessional conflict between a nurse and a physician. This type of conflict arises from differing opinions on patient care. Based on their observations, the nurse suggests changing the pain management plan, while the physician insists on maintaining the current regimen (Moeta & Du Rand, 2019). The conflict stems from varying professional perspectives and the prioritization of patient needs.

Alternative Conflict Management Style

AM could have utilized the collaborative conflict management style. This approach involves open discussion and brainstorming, with all parties contributing their insights to reach a mutually beneficial resolution (Moeta & Du Rand, 2019). Collaborating would have allowed the nurse and the physician to express their concerns and knowledge, potentially leading to a more patient-centered decision (Alshehry, 2022). This style is particularly effective in healthcare settings, promoting teamwork and shared decision-making.

Consequences

Poorly managed conflicts in healthcare can lead to decreased patient safety and lowered quality of care. First, unresolved conflicts may cause communication breakdowns, leading to errors or omissions in patient care (Delak & Širok, 2022). Secondly, ongoing conflicts can create a toxic work environment, contributing to staff burnout and turnover, indirectly impacting patient care quality due to staff shortages or decreased morale and engagement (Cullati et al., 2019).

Complexity Leadership in Healthcare

Complexity leadership involves recognizing and adapting to the intricate dynamics of healthcare settings. This leadership style acknowledges the unpredictability and interconnected nature of healthcare systems (Cullati et al., 2019). Complexity leadership positively influences quality and safety by encouraging adaptive, creative solutions and empowering staff to respond proactively to emerging challenges (Moeta & Du Rand, 2019). This approach ensures flexibility and resilience in patient care, leading to improved outcomes and safer practices.

Spread, Sustain, and Scale

Communication and Culture

Effective communication is crucial for disseminating new practices and ensuring all staff understand and adhere to changes(Cullati et al., 2019). A continuous learning and improvement culture also supports adopting and maintaining quality and safety initiatives (Alshehry, 2022).

Leadership and Resources

Strong leadership is needed to champion and guide quality improvements. Adequate resources, including staffing, training, and technology, are essential for implementing, maintaining, and scaling up quality initiatives (Cullati et al., 2019). To modify these factors, leaders should establish clear communication channels, foster a culture of quality and safety, and ensure resource allocation aligns with improving quality and patient safety (Alshehry, 2022).